Contact Us
Got a question about one of our reviews, a tip about an online casino we should look at, or feedback on how we cover PayID payments and pokies for Australian players? We'd genuinely like to hear from you.
Send Us a Message
The quickest way to reach the Casinos Australia team is by email:
We aim to respond to all enquiries within 48 hours on business days. If your question is time-sensitive — for example, you've spotted an error in an offer's terms or a bonus figure that looks out of date — please flag that in your subject line and we'll prioritise it.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino write-ups is incorrect or has changed — wagering requirements, withdrawal times, PayID availability — let us know and we'll verify it.
- Reader experience: Have you played at one of the casinos we've reviewed? Your first-hand account helps us keep assessments grounded in real player experience, even when we can't claim to have tested an account ourselves.
- Editorial suggestions: If there's a casino, payment method or topic you'd like us to cover, we're open to hearing it. We can't promise to act on every suggestion, but we read them all.
- Corrections and complaints: We take accuracy seriously. If something on this site is factually wrong, misleading or out of date, please tell us — with a source where possible — and we'll investigate promptly.
- Business and partnership enquiries: Commercial enquiries are welcome at the same address. Please note that paid relationships do not influence editorial rankings or ratings on this site.
What We Can't Help With
We are an independent comparison and review site, not a casino operator. That means we're not able to:
- Access your casino account, process withdrawals or resolve disputes with an operator on your behalf
- Verify bonus eligibility or override a casino's terms and conditions
- Provide legal or financial advice
If you have a dispute with a casino, your best first step is the casino's own support team. If that doesn't resolve things, you may be able to escalate to the licensing authority in the jurisdiction where the casino is registered — details for each operator are included in our individual reviews.
Responsible Gambling Support
If you or someone you know is experiencing difficulties with gambling, please don't wait to get support. Our responsible gambling page lists Australian services and tools — including self-exclusion options and spending limits — that are available right now. You can also call the national Gambling Help Hotline on 1800 858 858, available 24 hours a day.
More About This Site
To understand how we research and rank online casinos — including how we assess PayID support, bonus conditions and game libraries — visit our About Us page. Our Terms and Conditions set out how we operate and what our editorial independence means in practice.
We update our reviews and comparison tables regularly to reflect changes in offers, payment methods and licensing. If you spot something that looks stale, an email to [email protected] is the fastest way to flag it.